This Privacy Policy outlines how Noir Labs (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit our website, https://www.noirlabs.net/, or make a purchase. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us and data about your interaction with our site, which we use to operate, fulfill your orders, and enhance your experience.
- Personal Identifiers: When you create an account or place an order, we collect your name, email address, shipping address, and phone number.
- Payment Information: To process your payments, we collect payment details such as your credit card number and expiration date. All sensitive payment information is processed directly by our PCI-compliant third-party payment processors and is not stored on our servers.
- Commercial Information: We maintain records of the products you purchase, order history, and transaction details.
- Technical Data: We automatically collect information from your device, including your IP address, browser type, operating system, and pages you view, to help us understand website traffic and improve our services.
2. How We Use Your Information
Your information is used for the following business purposes:
- Order Fulfillment: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
- Customer Communication: To respond to your inquiries, provide support, and send you administrative updates related to your account or orders.
- Marketing (with your consent): If you have opted in, we will send you information about new products, promotions, and other news. You may opt out of these communications at any time using the unsubscribe link in our emails or by contacting us.
- Personalization: To tailor your experience by showing you products and content we believe may interest you, based on your past activity.
- Security and Legal Compliance: To screen for potential risk and fraud, to comply with applicable laws and regulations, and to enforce our Terms of Service.
3. Your Rights and Choices
You have the right to control your personal information. You can:
- Access and Update: Review and change your account information by logging into your account on our website.
- Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link provided in every email.
- Data Requests: Contact us to request access to, correction of, or deletion of the personal data we hold about you, subject to any legal obligations we have to retain such information.
4. How We Protect Your Information
We implement comprehensive security measures designed to protect your personal data. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers. All sensitive financial information is handled by our secure payment partners and is not stored within our internal systems. While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Sharing Your Information
We value your trust and do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, under strict confidentiality agreements. These partners include:
- Shipping carriers (e.g., USPS, FedEx, UPS) to deliver your orders.
- Payment processors to securely handle financial transactions.
- Analytics providers (e.g., Google Analytics) to help us understand how our site is used.
- Marketing platforms to manage our email communications.
We may also disclose your information where required by law, to protect our rights, or in connection with a business transfer like a merger or sale.
6. Product Disclaimer & Limitation of Liability
This section is included for context and clarity, aligning the Privacy Policy with your Terms of Service.
All products sold by Noir Labs are intended for research use only in a laboratory setting. They are not for human or veterinary consumption, diagnostic use, or as food additives. By purchasing our products, you acknowledge that you are solely responsible for their safe handling, storage, and disposal. Noir Labs disclaims all warranties, express or implied, and shall not be held liable for any damages, injury, or loss resulting from the misuse, improper handling, or unauthorized use of our products.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: